Deliveries and Returns

AUSTRALIA STANDARD DELIVERY

We offer complimentary standard delivery on all orders over $89.95 within Australia. All orders below $89.95 incur a $7.95 shipping fee. Please refer to our standard delivery time frame guide:

2 to 3 business days to Adelaide
1 to 2 business days to Brisbane
1 to 2 business days to Canberra
3 to 5 business days to Darwin
3 to 7 business days to Hobart
1 to 2 business days to Melbourne
4 to 12 business days to Perth
1 to 2 business days to Sydney


AUSTRALIA EXPRESS DELIVERY

We offer express delivery for all orders in Australia for an additional AU$20. If ordered by 12pm (AEST), recipients within the Australia Post Express Network can expect to receive next day delivery. Recipients outside the Australia Post Express Network can expect to receive their order within approximately 2-3 days. 


INTERNATIONAL DELIVERY

We offer international delivery to the United Kingdom, European Union, USA, Canada and New Zealand for an additional AU$10. International orders can be expected within approximately 5 - 7 days. Please note, taxes and import duties may be applied to international deliveries. Recipients are liable for any taxes, duties or other fees that may be imposed or associated with the delivery country nominated.

Whilst we take every effort to ensure quick and smooth deliveries, please be aware that domestic and international orders may be subject to delays for which we are not liable.  

 

RETURNS

You're welcome to return your item within 7 days of delivery. To be eligible for a refund, the items must be in its original condition and resalable. 

To return your item, please email us at shake@shiimii.com and we will assist.

FAULTY ITEMS

If the item you have purchased is faulty, please email us at shake@shiimii.com, with photographs of the fault. We will gladly replace the item, free of charge.

Please note items that are damaged as a result of normal wear and tear are not considered to be faulty.

GIFT CARDS

Unfortunately gift cards cannot be returned or redeemed for cash.